We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward Refund and Returns Policy:
- Eligibility for Returns:
- Items can be returned within 14 days of receiving your order.
- Products must be unused, unwashed, and in their original condition with tags and packaging intact.
- Returns are not applicable for sale items or personalized/customized products unless faulty.
- Refund Process:
- Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Exchange Policy:
- Exchanges are allowed for size or color issues, subject to stock availability.
- Shipping Costs:
- Customers are responsible for return shipping charges unless the product was damaged, defective, or an incorrect item was sent.
- Damaged or Defective Items:
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- If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue for a replacement or refund.
For any assistance or to initiate a return, please contact our support team at 0469 156 734. Your satisfaction is our priority, and we are here to help!